Refund and Returns Policy

At Meeva, we want you to love your purchase. If you’re not completely satisfied, we offer a straightforward return and exchange process for customers worldwide.

Where This Policy Applies

This policy applies to all orders, regardless of shipping destination.

Return & Exchange Eligibility

We accept free returns and exchanges for both defective and non-defective products, subject to the conditions below.

To be eligible for a return or exchange:

  • The request must be raised within 7 days of the delivery date.
  • The item must be new, unused, unworn, and unwashed, in its original condition.
  • All original tags, packaging, and accessories must be included.
  • The item must be in a condition suitable for resale (this does not apply to items that are defective, damaged, or incorrect on arrival).

Non-defective returns showing signs of use, damage, alteration, or missing tags/packaging may be declined.

Non-Returnable Items

  • Custom or made-to-order items created to your specifications (e.g., custom leather jackets ordered through our Customize page) are final sale and not eligible for return or exchange, unless defective.
  • Items marked as Final Sale at checkout are not eligible for return or exchange.

How to Start a Return or Exchange

  1. Email our support team at care@meeva.store within 7 days of delivery, including your order number and reason for return.
  2. Once approved, we’ll provide instructions for returning the item to our designated drop-off location or authorized courier partner nearest to you.
  3. Pack the item securely with all original tags and packaging.

Return Method

Returns are processed via drop-off: once approved, we’ll direct you to the nearest available drop-off point or authorized courier partner for your location. If a local drop-off option isn’t available in your country, we’ll provide alternate shipping instructions.

Return Costs

Returns are completely free — for both defective and non-defective items. We do not charge a restocking fee, and there is no cost to you to return or exchange your order.

Refund Processing

Once we receive and inspect your returned item, approved refunds are processed within 7 days. Refunds are issued to your original payment method in full.

Exchanges

Exchange requests must be submitted within 7 days of delivery. Each order is eligible for one exchange or refund; items already exchanged cannot be exchanged again. Exchanges are subject to stock availability.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect, contact us at care@meeva.store within 7 days of delivery, including photos or an unboxing video. We’ll arrange a replacement, exchange, or full refund at no cost to you.

Contact Us

Questions about returns, exchanges, or refunds:
Email: care@meeva.store
Phone: +91 9137603197
Hours: Monday–Friday, 9:00 AM–6:00 PM (IST)
Address: Room 740 New Ganpati Chawl, Social Nagar, Kala Killa, Dharavi, Mumbai, Maharashtra 400017, India

By placing an order with Meeva, you agree to the terms of this Refund and Returns Policy.

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